En bruger forsøgte at anvende Fjernsupport og sende en invitation til hjælp via sin standard-e-mail-klient, men Fjernsupport kunne ikke sende invitationen. Det er muligt, at den e-mail-klient, der er konfigureret som standardklienten, ikke understøtter SMAPI-opkald, eller at e-mail-klienten er forkert konfigureret. Det er også muligt, at brugeren lukkede e-mail-klienten uden at sende meddelelsen.

A user tried to use Remote Assistance and send an invitation for help through their default e-mail client, but Remote Assistance failed to successfully send the invitation. It is possible the e-mail client configured as the default client does not support SMAPI calls, or that the e-mail client is improperly configured. It is also possible that the user closed the e-mail client without sending the message.

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